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CRISIS LINE
800-643-1102
Office of
Client
Rights
All clients
of Border
Region MHMR
Community
Center are
afforded all
the rights,
benefits,
responsibilities
and
privileges
guaranteed
by the
United
States
Constitution
and the laws
of the State
of Texas,
unless those
rights have
been
restricted
by specific
provisions
of the law.
The Client
Rights
Officer
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Advocates for the basic Human, Civil, and Special Rights of clients. |
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Participates in training employees |
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Investigates allegations of rights violations |
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Receives and investigates complaints regarding health, safety, welfare, legal, or human rights of a client |
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Serves as liaison with the Texas Department of Family and Protective Services |
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Represents the rights of clients during staff meetings |
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Provides consultation to clients and families |
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Provides clients, families, and staff the contact information in reporting Abuse, Neglect, and Exploitation |
Clients have
the right to
complain,
comment,
make
suggestions
and appeal
decisions
about their
treatment.
Clients
receiving
services are
urged to
place a call
or submit
concerns in
writing to
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Border Region MHMR Community Center Jesus Hinojosa, III, Client Rights Officer |
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P. O. Box 1835 |
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Laredo, Texas 78041 |
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Phone (956) 794-3017 |
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Texas Department of State Health Service Office of Consumer Services & Rights Protection |
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Toll Free Service Hotline |
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1-800-252-8154 |
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Texas Department of Aging & Disability Services Consumer Rights & Service Section |
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Toll Free Service Hotline |
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1-800-458-9858 |
Abuse,
Neglect, and
Exploitation
Consumers,
families, or
concerned
citizens who
have a
complaint
regarding
abuse,
neglect, or
exploitation
of an
individual
receiving
services is
urged to
report it
to:
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Texas Department of Family & Protective Services |
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Toll Free Service Hotline |
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1-800-647-7418 |
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