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CRISIS LINE
800-643-1102
The Quality
Management
Department
must ensure
that
BRMHMRCC’s
management,
Board of
Trustees and
advisory
groups have
the data and
information
they need to
make
management
decisions
which
support the
provision of
the highest
quality of
services.
The QM
process is a
critical
element in
demonstrating
best value,
and balance
between cost
and quality
in building
the agency’s
network of
providers.
The quality
management
process is
vital to
demonstrating
the local
authority is
maintaining
an objective
relationship
between
internal
providers
and its
contractors.
The center’s
Quality
Management
Department
defines an
organizational
and
functional
structure
and ensures
a core set
of
performance
indicators,
identified
by DSHS and
DADS, the
behavioral
health care
industry and
the Border
Region
MHMRCC.
Such
indicators
are
monitored,
trended and
analyzed.
The
principles
of the
quality
management
program is:
by specific
provisions
of the law.
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To provide a process for monitoring, evaluating and improving the quality and appropriateness of the service delivery system. |
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To define quality for the Border Region MHMRCC and its providers from the perspective of stakeholders, this includes consumers, families and advocates in order to assure service quality, accountability, choice and best use of public resources. |
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To describe the relationship between the Border Region MHMR Community Center’s Quality Management Plan and other management functions such as local planning, self-assessment processes, fiscal operations, human resources and information systems. |
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To provide data-driven information to the Border Region MHMRCC for relevant planning and decision-making processes. |
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To operationalize on-going efforts to achieve optimal outcomes related to DSHS and DADS standards and rules, managed care and behavioral healthcare principles and professional ethics and accreditation standards. |
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